शुल्क वापसी की नीति
Refund & Returns Policy
Last updated: June 2026
We have a 30-day return policy — you have 30 days after receiving your item to request a return.
Eligibility Your item must be in the same condition as received — unused, uninstalled, with original tags and packaging. You'll also need the receipt or proof of purchase.
Non-Returnable Items
- Perishable goods
- Custom/special-order or personalized items
- Personal care goods
- Hazardous materials, flammable liquids, or gases
- Electrical components once installed
- Sale items and gift cards
How to Start a Return Contact us at azadautosales@gmail.com. Returns must be sent to: Elliot Palace, 118 Elliot Road, Nonapukur Tram Depot, Park Street, Kolkata – 700016, West Bengal, India. Items sent back without first requesting a return will not be accepted.
Damages & Issues Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.
Exchanges The fastest way to get what you want is to return the original item and, once accepted, place a new order.
🇮🇳 India — Consumer Protection Act, 2019 This policy complies with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 applicable to Indian consumers.
- You have the right to file a complaint for defective goods, deficiency in services, or unfair trade practices.
- Grievance Redressal: Complaints can be raised at azadautosales@gmail.com. We will acknowledge within 48 hours and resolve within 30 days.
- Nodal/Grievance Officer: Muhammad Ali, reachable at azadautosales@gmail.com
- For unresolved disputes, you may approach the National Consumer Disputes Redressal Commission (NCDRC) or file online at consumerhelpline.gov.in.
- Under the Legal Metrology (Packaged Commodities) Rules, all product information including MRP, country of origin, and net quantity is displayed as required.
🇺🇸 USA — Consumer Rights For customers in the United States:
- Returns are accepted within 30 days per our standard policy above.
- California Residents (CCPA): You have the right to know what personal data we collect, request deletion of your data, and opt out of the sale of your personal information. To exercise these rights, contact us at azadautosales@gmail.com.
- We do not discriminate against customers who exercise their privacy rights.
- Refunds are processed within 10 business days of return approval.
- For disputes, you may contact your state's Attorney General's Consumer Protection Division.
🇪🇺 European Union — 14-Day Right of Withdrawal If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU Consumer Rights Directive 2011/83/EU. Contact us at azadautosales@gmail.com before the 14-day period expires.
Refunds Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at azadautosales@gmail.com