Privacy policy

                 DPDP-Compliant Privacy Policy

🆕 1. Applicability of Indian Data Protection Law

This Privacy Policy is governed by and complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. If you are located in India, you have specific rights as a Data Principal under this law, as described below.

🆕 2. Data Fiduciary Information

Azad Industries (Azad Auto Sales) Elliot Palace, 118 Elliot Rd, Madhusudhan Market, Taltala, Kolkata, West Bengal – 700016, India GST: 19AEAPA6009H1ZX Email: azadautosales@gmail.com | Phone: +91 9147002530

We are the Data Fiduciary responsible for processing your personal data in connection with your use of azadindustries.in.

🆕 3. Grievance Officer

In accordance with the DPDP Act, 2023, we have appointed a Grievance Officer to address data-related concerns:

Name: Muhammad Ali Designation: Grievance Officer — Data Protection Email: azadautosales@gmail.com Address: Elliot Palace, 118 Elliot Rd, Kolkata – 700016, West Bengal, India Response Time: We will acknowledge your grievance within 72 hours and resolve it within 30 days.

🆕 4. Your Rights as a Data Principal (India)

Under the DPDP Act, 2023, you have the following rights:

  • Right to Access: Request a summary of personal data we hold about you and how it is processed.
  • Right to Correction: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
  • Right to Grievance Redressal: Lodge a complaint with our Grievance Officer (details above).
  • Right to Nominate: Nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, email us at azadautosales@gmail.com with subject line: "DPDP Data Request – [Your Name]". We may verify your identity before processing the request.

🆕 5. Consent & Purpose of Data Collection

We collect your personal data only with your explicit consent and for the following specific purposes:

  • Processing and fulfilling your orders (name, address, phone, email)
  • Sending order confirmations and shipping updates (transactional)
  • Marketing communications — only if you have opted in explicitly
  • Fraud prevention and security
  • Legal and regulatory compliance

You may withdraw consent at any time by contacting us at the grievance email above. Withdrawal of consent will not affect the lawfulness of processing prior to withdrawal.

🆕 6. Third-Party Data Processors

We share your personal data with the following categories of processors who assist in operating our store:

Processor Purpose Location
Shopify Inc. E-commerce platform & checkout Canada / Ireland
Google Analytics (GA4) Website analytics USA
Judge.me Product reviews USA
Omnisend / Klaviyo Email & SMS marketing USA
Shipping carriers Order delivery India / Global

All processors are bound by data processing agreements. Shopify's sub-processor list is available at shopify.com/legal/privacy/subprocessors.

🆕 7. Cross-Border Data Transfers

Your personal data may be transferred to and processed in countries outside India (including Ireland, Canada, and the USA) by our service providers. We ensure such transfers are governed by appropriate contractual safeguards. We will update this section as the Indian Government notifies approved transfer destinations under the DPDP Act.

✏️ 8. Data Retention

We retain your personal data only as long as necessary for the purposes stated above or as required by law. Order data is retained for a minimum of 7 years for tax and legal compliance (as required under Indian law). You may request erasure of non-essential data at any time.

✏️ 9. Updates to This Policy

This policy was last updated: May 2026. We will notify you of material changes via email or a prominent notice on our website.